What forms of payment does DJSupplyStore accept?
How fast are orders processed and shipped? How much does it cost?
What happens if a shipment is damaged, delayed, defective, lost, or stolen?
What are DJSupplyStore's usage, warranty, and liability policies?
What is DJSupplyStore's 30 Day Satisfaction Guarantee?
What are DJSupplyStore's return policies?
General policies and legal disclaimers.
Payment Polices (payments accepted)
-Visa, MasterCard, Discover (by phone or online)
-American Express (online only)
-Google Checkout
-PayPal (confirmed and verified addresses only)
-Wire Transfers (allow up to 2 business days for payment to clear)
-Money Orders (allow up to 14 business days for payment to clear)
-Check (allow up to 14 business days for payment to clear)
-Cash (by direct bank deposit only, do not mail)
Payment Polices (customer security and fraud
protection)
We only allow senior employees to accept and process orders. We DO NOT keep
or store credit card numbers ANYWHERE. Our website shopping cart
is hosted on a secure page with hacker and virus
protection, but billing information is not stored anyway. Plus all credit cards
we accept, Google Checkout, and PayPal also offer their own anti-fraud and
customer protection, too.
Payment Polices (processing/shipping time)
-Most orders ship out from our warehouse within 1-2
business days (usually the same business day).
-The majority of orders ship out from our warehouse in NJ, but we do work with
manufacturers and distributors around the country to cut down on shipping time. Ground shipping can take up to 6 business days, but since
we can ship from multiple locations we often get the delivery time down to 1-3
business days. However, we do not make any guarantees on order processing time whatsoever
unless "Rush Processing" is requested. In that case, we will guarantee to
process your order the same business day (if ordered before 2:30 PM EST) or the
following business day (if ordered after 2:30 PM EST). This means, if you
request "Rush Processing" your order will ship out from our warehouse the same
business day (if ordered before 2:30 PM EST) or the following business day (if
ordered after 2:30 PM EST), or your order will be processed and sent to the
closest shipping center (such as the manufacturer's drop-ship center) the same
business day (as long as the product is in stock and available). If your order
is delayed at our warehouse for any reason (other than product availability), we
will refund two times the amount you paid for "Rush Processing" and continue to
expedite the processing of your order, plus a customer courtesy rebate of 10%
off (up to $20) your next order and give you "Rush Processing" for free on your
next two orders. If you place an order with our shopping cart and the product(s) you ordered are not available that day, your credit card will not be
charged and we will contact you to discuss options on how to proceed with your
order.
-Unless otherwise requested, all orders are shipped ground/standard delivery (1-6
business days). Expedited shipping is available by request only. If there are
any delays whatsoever in shipping, the only guarantee implied by a specified
delivery date is the same guarantee that the shipper offers (plus our customer
courtesy rebate of 10% off [up to $20] on any delay that does not meet the
specified rush processing or expedited shipping dates). For example, if you
request express shipping via UPS and UPS does not deliver on the guaranteed
delivery date printed on www.ups.com, you will
be entitled to a full refund of the express service charges charged by UPS (as
long as the delay is reported within 7 days of the ETA). No other guarantees are
implied (aside from the customer courtesy rebate, see 30 Day Satisfaction
Guarantee for details).
Shipping fees are included in the cost of the item for most products. Some
products may not qualify for "free" shipping, but often a discounted shipping
rate is offered. Contact a DJSupplyStore sales rep for details.
For customers outside of the continental US:
Free shipping may not apply to orders shipping outside the US 48 states. We require all customers outside of the continental US to contact us before
ordering. Shipping time and costs may vary. Please discuss options with a DJSupplyStore
sales rep.
Payment Polices (returned checks, false/bad/bogus
payments, fraudulent/incorrect use of a chargeback, or no payment on open
account)
We charge a $35.00 returned payment fee for any type of returned/bad payment
including but not limited to: checks, wire transfers, money orders, bank
transfers, money transfers, credit/debit card payments, PayPal, or
GoogleCheckout. This also applies to any fraudulent or incorrect use of a
chargeback or stop-payment with a credit/debit card payment, PayPal payment ,
GoogleCheckout payment, or bank payment. This $35.00 fee will apply to all bad,
false, fraudulent, or insufficient payments and/or any fraudulent, incorrect, or
false use of a chargeback or stop payment of any kind that we receive. Customer
is responsible for the $35.00 fee plus 100% of the original payment and any
additional fees DJSupplyStore incurs due to the bad payment or chargeback. If the
retuned payment came back before the customer's order was processed (or before
service was rendered) and the customer does not wish to proceed with the order
or service requested, only the $35 fee along with any additional fees or losses
DJSupplyStore incurred due to the returned/bad payment or false chargeback will be due
to DJSupplyStore. Please note: A bad credit/debit card payment is not the same as a
declined payment. If your credit/debit card was immediately declined while
attempting make a payment and your order was not processed, you will not be
charged a fee.
If an order (or services rendered) is not paid in full for
any reason, or if the payment made was bad, false, fraudulent, or insufficient, or if the customer
wrongfully refuses to pay, the customer is responsible for a $35.00 returned/bad
payment fee plus any and all additional
fees or losses that DJSupplyStore incurs due to the bad payment. If the customer's
requested services were rendered, or if the customer received an order or
merchandise, or if the customer's order or merchandise was shipped or sent to
the specified location provided by the customer, 100% of the original payment or
invoice will be due to DJSupplyStore along with the $35.00 fee and any additional fees
or losses that DJSupplyStore incurs due to the bad payment or chargeback. If full
payment, including any fees and/or recouped losses owed to DJSupplyStore, are not
received, or if the customer refuses to pay the complete balance due to DJSupplyStore,
or if the customer does not respond or cannot be reached by DJSupplyStore, or if full
balance is not paid off within 30 days of when it was due, customer will be
responsible for any and all collections fees charged by a third-party collection
company. If a customer's account is not paid off within 30 days, a 1% (unless
otherwise specified) interest fee will be added to the balance every 30 days.
Shipping Policies (lost, stolen, damaged, defective, or delayed)
For continental US customers:
All products shipped by DJSupplyStore are sent fully insured (unless otherwise noted or
requested). All orders are guaranteed to arrive in perfect working condition
(unless otherwise noted).
If you do not receive your order and deem the shipment to be lost or stolen, you
must contact us within 20 days of the date you placed your order with us (or the
maximum allowable amount of time allotted by the shipping company to file a
claim for a lost or stolen package). DJSupplyStore will handle the claim for you and
ship out a replacement order within one business day of when the shipping
company accepts liability for the lost or stolen item. You will not have wait
for the shipping company to complete the claim.
If product(s) from your order arrive damaged or defective, you must contact us
within 7 days of the date your order was delivered (or the maximum allowable
amount of time allotted by the shipping company to file a claim for a damaged
package) and keep ALL of the original packaging from the shipment. DJSupplyStore will handle the claim for you and ship out a replacement order
for the damaged or defective products within one business day of when the
shipping company accepts liability for the damaged items or within one business
day of when the damaged/defective products are returned to DJSupplyStore. You will not
have wait for the shipping company to complete the claim. If the merchandise was
damaged in shipping, the shipping company used will provide you with a prepaid
return label to return the damaged merchandise (if necessary). If the
merchandise was not damaged but happened to be defective (dead on arrival),
DJSupplyStore or the manufacturer of the bad product will provide you with a prepaid
return label to return the damaged merchandise (if necessary).
If you do not receive your order on the specified delivery date posted and
expressed by the shipping company, you must contact us within 7 days of the
expected delivery date (or the maximum allowable amount of time allotted by the
shipping company to file a claim for a delayed package). If your order was
delayed due to the shipping company, we will file a delay of services claim for
you. The only guarantees we make or express are the same as the shipping
company's guarantees (plus a customer courtesy offer of up to $20, see 30 Day
Satisfaction Guarantee for details). Usually the shipping company will offer a full refund of
the shipping service charges if the delay your order longer than what they post
and express. They usually do not offer any additional guarantees or insurance
due to delays and they do not offer additional compromises if a delay occurs due
to a lost, damaged, or defective product delivery. DJSupplyStore will not be held
responsible for any damages or losses whatsoever due to any delays in shipping
or the shipping process. DJSupplyStore will help you retrieve service failure fees from
the shipper, and offer a maximum customer courtesy rebate of $20 (see 30 Day
Satisfaction Guarantee).
For customers outside the continental US:
We require all customers outside of the continental US to contact us before
ordering. Shipping time and costs may vary. Shipping insurance options may also
vary. Please discuss options with a DJSupplyStore
sales rep.
Warranty, Usage, and Liability Policies
Unless otherwise noted, all products sold as Warehouse Reseal, Store Reseal, New Open Box, or
New Factory Sealed, sold on this website, come with the factory warranty.
Extended warranties and/or additional coverage may be purchased as well from DJSupplyStore. DJSupplyStore does not offer or imply any other official type of guarantee or
warranty.
DJSupplyStore is not responsible for any type of damages or losses whatsoever due to the
usage or any form of usage/set-up of the products sold. Any injuries, claims,
damages, losses, etc. directly or indirectly caused by a product sold by DJSupplyStore
must be taken up directly with the manufacturer of the product.
DJSupplyStore will not be held responsible for the delay of any shipment or order for
any reason. We typically ship products out within one business day and ground
shipping typically takes 1-6 business days, but there are unforeseen delays from
time to time. We may offer express shipping and/or guaranteed delivery by a
certain day when shipping UPS, FedEx, or another shipping company, but if there
are any delays due to the shipper, the maximum responsibility we assume is a
refund of the shipping costs (the same guarantee that the shipping
companies offer in their delivery guarantees).
DJSupplyStore cannot be held responsible for any losses or damages due to any delay
in shipping or processing, or any damages. If item is delayed or damaged by the
shipping company, you must contact us within 7 days of the ETA or delivery date to receive a shipping fee
credit (in the case of a delay) or a replacement product (in the case of a
damaged item).
30 Day Satisfaction Guarantee
DJSupplyStore guarantees that all products will arrive in perfect working condition
(unless otherwise noted), all products will arrive on time (if a specified ETA
was given or requested), and you will understand how to use the products
ordered. If a product arrives damaged, defective, or missing pieces and you
report it within 7 days, DJSupplyStore will handle processing any claims and make sure
all shipping fees and replacement fees are covered 100%. If an ETA was requested
and an item does not arrive on time (the specified delivery date from the
shipping company), we will file a claim with the shipping company for you so you
will get cash back on the shipping fees paid (even if we offered you free
shipping, you will still get cash back on what we paid the shipper for delivery
fees), plus we offer our own customer courtesy rebate of 10% off (up to $20)
your next order with us. Even though we have no control over the shipping
company or any delays, we still offer our customer courtesy rebate. If you
receive your product and do not know how to use it, call us! We have a technical
support team here for you. We will do everything in our power to explain how to
use and set-up the products you ordered. If you are still confused, we will
contact that manufacturer for you and get one of the engineers or tech
specialists at the factory on the phone with you for additional help.
We also have a 30 day return policy on most items if you do not like the product
you ordered and decide you would like to return it. (See Return
Policies for details.)
Return Policies
*30 Day Return Policy, 0-25% Restocking Fee (see below for details)*
We accept returns as long as the return meets the following criteria:
1) Original box, all accessories, and all packing material must be repacked as
it came and shipped back complete.
2) Merchandise must be returned in same condition it was shipped.
3) If product is being returned because it was damaged or defective, it must be
returned within 7 days of delivery date.
4) The following items are not returnable: software (including DJ software of
any type), special order items, used, B-Stock, or open box products, close-out
items, televisions, and automotive merchandise. Also, Microphones, In-Ear
Monitors, Heil Talk Boxes, and any other items that touch your mouth, your nose,
or your inner ear cannot be returned once opened due to health laws.
5) All returns must be sent back with an approved RA number clearly written on
outside of the shipping box, NOT on the product or manufacturer packaging. RA
numbers are valid for 30 Days. The RA number will automatically delete from our
system after the 30 days.
6) Please return ONLY those products AUTHORIZED for return. Credit will not be
issued for incomplete returns and/or products not approved for return.
7) Boxes MUST be packed sufficiently, meeting the shipping carrier packing
specifications.
8) A restocking fee plus the cost of shipping may be charged based on the type
of return. See three scenarios listed below:
Scenario #1: RETURN FOR REPLACEMENT
Only for items reported defective within 30 days of original ship date or
damaged by shipping company within 7 days of delivery.
Restocking Fee: $0.00
Return Shipping Cost: $0.00 (paid by either DJSupplyStore or the manufacturer)
Replacement Shipping Cost: $0.00 (paid by either DJSupplyStore or the manufacturer)
Scenario #2: RETURN FOR STORE CREDIT
If item is damaged or defective and meets criteria above, we will remove the
restocking fee, but customer must pay shipping both ways. We recommend returning
for replacement.
Restocking Fee: 0% (if item is still factory sealed)
Restocking Fee: 10% (if item was opened but never turned on so we
can resell as "open-box")
Restocking Fee: 20% (if item was used and we have to resell as
"used")
Original Shipping Cost to Customer: Not Refunded (if free shipping
was offered, actual cost will be subtracted from credit)
Return Shipping Cost: Paid by Customer
Scenario #3: RETURN FOR CASH BACK
If item is damaged or defective and meets criteria above, we will remove the
restocking fee, but customer must pay shipping both ways. We recommend returning
for replacement.
Restocking Fee: 5% (if item is still factory sealed)
Restocking Fee: 15% (if item was opened but never turned on so we
can resell as "open-box")
Restocking Fee: 25% (if item was used and we have to resell as
"used")
Original Shipping Cost to Customer: Not Refunded (if free shipping
was offered, actual cost will be subtracted from credit)
Return Shipping Cost: Paid by Customer
If the missing product(s)
was part of a package or package priced order, DJSupplyStore will determine the value of
the missing item(s) and offer a partial refund on the package.
If your equipment breaks after use, contact
us or the manufacturer. Your merchandise may be covered under a factory warranty (all products come
with a valid factory warranty), DJSupplyStore warranty (most products come with a 30 day DJSupplyStore warranty), or
CPS
extended warranty (these are available for an extra fee and must be purchased
within 30 days of the date or purchase). We will help you
contact the warranty center and set up a return. Unless the warranty has expired,
the warranty department or the manufacturer will fix or replace your equipment for free. Depending on the
warranty, you may have to pay all or part of the shipping fees if there are no
authorized repair
centers near you. If a broken item is not covered under any warranty, we may still
be able to help. We
have a full repair service center.
For customers outside the continental US:
All guarantees and return policies stated above apply for customers outside
the continental US, except that customers outside the continental US will be
responsible for all shipping fees to and from DJSupplyStore. Customer must pay international shipping fees of returned item/part(s) back to DJSupplyStore and international shipping fees for the replacement/repaired item(s) to the customer.
General Policies & Legal Information/Disclaimers
All brand names shown are trademarks of their respective companies. No
relationship to DJSupplyStore is implied. DJSupplyStore cannot be held responsible for any
typographical errors, mistakes, or incorrect descriptions/images on this site. Descriptions and prices of
the products may and are subject to change without notice. While we do our best
to check for any errors, mistakes may occur on rare occasions. Prices are good
until superseded by subsequent publications.
We offer FREE shipping on most orders (see individual items to
confirm if free shipping is offered).
We do not collect sales tax on orders shipping outside New Jersey.
Privacy Policies
Security:
The security of your personal information is very important to us. In an effort
to protect your personal information, we use Secure Sockets Layer (SSL)
technology with 256 bit encryption. If your browser supports SSL (most current
browsers do), it will automatically encrypt the information you provide to us on
the secure pages on our site, before sending it over the Internet.
When visiting a page on our site that includes any of your personal
information, the bottom of your browser window will display, an icon
of a closed lock or an unbroken key (depending upon your browser).
This indicates that you have successfully connected with our secure
server.
To authenticate the security of your connection before submitting any
of your personal information, you can double click on the icon to
display our digital certificate.
Some browser versions and some firewalls do not permit communication
through secure servers. In that case, we suggest that you visit
contact us by phone, or email your order to us.
Third Parties:
We will never rent, sell, share, or distribute your personal information in any way to a third party. We only store this information for the convenience of our customers and our employees (to check order status and make updates). Delicate credit card information is never stored in any of our databases, and only our order-processing department has access to our users' personally identifiable information. They will only access this information when necessary (for reasons such as assisting a customer or tracking a package). Your address will only be made available to the company responsible for shipping your items to you (usually UPS, USPS, or FedEx). No personally identifiable information will be distributed to any third party that is unrelated to the purpose for which it was collected.
Stored Information:
We do not store any personal information until a purchase is made or an
account is created through our secure server. Account information includes:
email addresses, first and last names, phone numbers, and creation dates. Order
information includes: billing/shipping addresses, order costs, coupons, products
purchased, IP addresses, order statuses, and non-delicate credit card
information (card type, expiration date, and last four digits of card number).
Personal information is stored in a separate, secure database and can be removed
upon a user's request. Our secure database is completely separate from the
database that holds our public information, which makes it virtually impossible
to access private information from any public page. We only store enough
information to provide convenience and reference for our employees and
customers.
Cookies:
When you visit our site, we will ask your browser to place a permanent
"cookie" (a very small text file) on your computer. If your browser is
configured to accept cookies, it will accept the cookie and place it
on your computer's hard drive. We collect this information to analyze
where our customers are coming from and how often they visit our site.
We also collect certain technical information from your computer, like
your IP address and the address of a referring web site, if any. This
information will allow us to enhance our site to our customer's
preferences. This information is used only for the benefit of yourself
and DJSupplyStore.
You can visit our site without cookies if you choose to do so.
However, please be aware that some features of the site may not
function properly or may be slower if you refuse cookies. To visit our
site without cookies, you can configure your browser to reject all
cookies or to notify you when a cookie is set. Check the browsers help
menu to learn how to change your cookie preferences.
Questions on any of the products on our website? Need guidance from our team of professionals?
